Question and Answers

There's no doubt about it, transmission repairs can be expensive. But it's not so much money when you consider what's involved in the repairs. Today's automatic transmissions consist of hundreds of individual components. During a major repair, each one is removed, cleaned, and inspected to exacting tolerances. Any worn or damaged parts are repaired or replaced. Then each part is put together into one of many subassemblies. Each subassembly must be adjusted, and tested for proper operation. Then the subassemblies must be assembled into the transmission case, where the adjustment and testing procedure begins all over again. Finally, once the transmission is completely assembled, it has to be reinstalled. If that's not enough to justify the cost, there's something else to consider, virtually all of today's automatic transmissions are computer controlled. Which means that the transmission's ability to operate depends on much more than the condition of the transmission itself. Engine problems now can have a dramatic effect on how the transmission operates. All of which boils down to one, inescapable conclusion: Sure, transmission work can be expensive but, dollar for dollar, it's one of the best values around. Contact us for a Free Diagnostic Analysis or to have your questions answered.

20-or-so years ago, there were only maybe a dozen different transmissions on the road. Every transmission repair shop had a good stock of rebuilt units on hand. There were almost no updates necessary, and even if something unusual failed, most shops had a good supply of used parts on hand to replace it. Today there are more than ten times that many transmissions in use, with new ones showing up all the time. Many of those transmissions have several different variations or calibrations, with as many as a dozen modifications necessary. What's more, today's transmissions are computer controlled, which means even though your transmission may not be working properly, there's a good chance the root cause of the problem doesn't have anything to do with the transmission itself. To provide you with an accurate assessment of your transmission's condition and give you an honest estimate for repairs, technicians must perform a series of rigorous tests. They must identify which transmission is in your car, and which version of that transmission it is. Then they have to identify the specific problem, and isolate whether it's in the transmission or the computer system. Finally, they have to determine the likely causes for the problem, based on a logical diagnostic process. Once they have that information, the shop is able to give you a more accurate explanation of your car's condition, and put together an accurate estimate of the costs to repair it. There's just no way to do all that over the phone. Contact us for a Free Diagnostic Analysis or to have your questions answered.

One of the first things you can look for is technician certification. These are certificates indicating that the technicians have passed tests to prove a level of competence in one or more areas of automotive repair. The most common certifications are provided by the National Institute for Automotive Service Excellence (ASE). These certifications cover theory, diagnosis and repair procedures in virtually every area of the vehicle. In addition, many manufacturers and organizations offer some type of certification program. And while certification is no guarantee of competence, it does indicate a certain level of pride and professionalism. But no one offers a more detailed or extensive certification program than the one that ATRA offers its members.

There are three types of ATRA certification:
R&R Technician
Rebuilder
Diagnostician

TRA's tests are extremely demanding. You can be certain that any technician holding an ATRA certification is qualified to work on your car or truck.

There are a number of ways you can learn if a repair shop is trustworthy or not. One way is to ask for references from people who have been there before. Another is to check with your local consumer ASE Certification, Provo & Lehi, UTprotection agency, to see whether they have any records of misconduct by the shop. In the case of a transmission shop, you can also ask for recommendations from your general repair shop: They'll usually know a nearby transmission shop they can recommend. But one of the best ways to make sure you trust the right shop with your transmission repairs is to take your car to an ATRA -member repair center. Because the ATRA logo is the symbol of excellence and professionalism in the transmission repair industry. ATRA members are required to maintain an ethical standard unsurpassed in any service industry. These standards require ATRA members to provide honest diagnoses and repairs at a fair price. And ATRA backs that up by providing an arbitration process, to assure you of the highest level of ethical treatment. What's more, when you have your transmission repaired in an ATRA-member repair center, your repairs are eligible for protection under ATRA's "Golden Rule" warranty. With this warranty protection, your transmission is covered under the terms of the warranty up to three years or 50,000 miles (depending on the type of vehicle and transmission) from the date of original repair, at any participating ATRA-member repair center, anywhere in the U.S. or Canada. And ATRA has nearly 1700 members, coast to coast over three times the number of centers in the next largest organization. So wherever you go, anywhere in the U.S. or Canada, there's an ATRA-member repair center nearby. It's always important to understand the details of any warranty. Ask your local ATRA member to explain the specific conditions of this warranty program and how it applies to the work you need on your automatic transmission. Sure, transmission problems can cause a lot of anxiety. But now you can rest easy, because you know you're going to receive fair, competent service when you take your automatic transmission repairs to an ATRA-member repair center.

Is your transmission making grinding noises? Does it feel like its slipping or wobbling? The majority of people are inclined to ignore their transmission issues when they first notice that their vehicle is not running smoothly, hoping that the problems will eventually go away. Unfortunately, in the world we live in where transmission repair can be a costly endeavor, this usually results in more extensive damage to their car as the problem grows more and more severe.
There are three types of ATRA certification:
R&R Technician
Rebuilder
Diagnostician
ATRA's tests are extremely demanding. You can be certain that any technician holding an ATRA certification is qualified to work on your car or truck.

The following symptoms may indicate a problem with your transmission:

When your vehicle stalls or delays when shifting gears
An overheating engine
If you notice pink, brown or red fluid pool under your car
You experience unusual noises such as whining sounds when you accelerate and/or a grinding or banging noise when you press the brake
There appears to be banging, thumping or lagging when shifting gears
You apply gas but your vehicle doesn't accelerate even though the engine revs up
Your car doesn't perform well when cold, but the performance increases once it warms up

J&M's Transmission in Provo and Lehi can fix the problem, regardless of how bad the symptoms may be! Transmission repair is our area of expertise so you can count on us for accurate advice and outstanding service for your vehicle. We back all our services with honesty, integrity and high quality. You can always rely on J&M's Transmission for friendly service and advice you can trust. If you're currently experiencing problems with your vehicle's transmission or if you believe there is a problem with your transmission or clutch, do not hesitate to contact us for your Free Diagnostic Analysis

It is always a good idea to review your owner's manual for the manufacturer recommendation. The the Automatic Transmission Rebuilders Association (ATRA) recommends replacing the transmission fluid every 30,000 to 60,000 miles. However, if you frequently tow or most of your miles are from city driving with constant changes of gears, it is recommended you change your transmission fluid more often. Changing the transmission fluid more frequently can help extend the life of your transmission. For more information, please contact one of our Utah transmission specialists.

We understand that being without your vehicle is both inconvenient and stressful. Most routine check ups or minor repairs of the clutch or transmission can be performed the same day. However, major transmission repair or rebuild may require you to leave your vehicle for a few days depending on the availability of the parts and depth of the transmission problem. Remember, many transmission repairs can be avoided by conducting regular maintenance or by quickly addressing transmission problems as they arise. If you are experiencing transmission problems, J&M's Transmission shop offers a FREE transmission diagnostic analysis. We'll find out what you really need to quickly get your vehicle running right.

At J&M's Transmission, our goal is to get you and your vehicle back on the road with a quality repair in a timely manner and at your convenience. We're happy to offer free local towing with all internal repairs, transmission rebuild or replacement. We also offer a free shuttle service to work, home or wherever you need to go, within our standard shuttle areas. Contact our Utah transmission specialists for more details.

You should contact a specialized transmission shop in Utah if you notice any of the following transmission problem warning signs:
Won't go into gear
Low or leaking fluid
Transmission is noisy while in neutral
Grinding noise when shifting into gear
Vehicle makes a humming, buzzing or whining noise
Vehicle emanates a burning smell
Check engine light
Dragging clutch
Plus more

As one of the most complex parts of your vehicle, it is impossible to properly diagnose and provide a quote over the phone. No matter how good the customer describes the transmission problem symptoms, anything quoted over the phone is pure speculation. We know what an inconvenience transmission problems can be and we strive to make the whole process as simple and efficient as possible. We are happy to offer free transmission diagnostic, free shuttle service (within our standard shuttle areas) and even free local towing with all internal repairs, transmission rebuild or replacement.

You may be able to drive your vehicle for a transmission diagnosis if the leak is small and you are diligent about checking and maintaining the proper fluid level. However, it is not recommended that you drive the vehicle if the fluid is pouring out. Whether the transmission leak is minor or more serious, quickly get the problem checked out to avoid more extensive damage from occurring. If you're unsure how serious the transmission leak is or if you are uncomfortable driving your vehicle, please contact J&M Transmission for a free local towing with all internal repairs, transmission rebuild or replacement service. We also offer free shuttle service within our standard shuttle areas.